Slingshot ADSL

For 1 month I am trying to change my ADSL to fiber. Days of emails with general answers like bla bla bla now you will talk to another guy… as a result already1 week without any respond to my issue! After so many years with Flipp and now with slingshot… I never thought they are so bad!

I didn’t have any issue with Slingshot until I purches a TVPAD which works very similar to Apple TV. I couldn’t work out why during the evening, it just won’t work and the speed just drop for the TV PAD. In turns out sling shot has thing caled traffic Sharping. Which meant they control your internet speed if there is a high volume of traffice. Why have board band internet if you can’t even watch streaming video?

Well I got sucked into their Better Network $72 plan, what can i say its tempting, but for the love of god, DON’T take it, its cheap for a reason, they use very cheap equipment, don’t take it from me, ask Chorus technicians, Slingshot seem to have the most problems with connection issues phoneline and broadband according to that technician i talked too, It took 8 days to get connected that’s fine, they said up to 10 working days, Phone worked, yet sounded bad, like echo, noisy. Internet didn’t work at all, Tech agent said oh its your filters, i said can’t be buddy, their from you guys.

Finally had a fault logged by someone who actually understood my frustration, tech came out and fixed, YEA internet finally. Plus it was quick, I asked about my phone, tech said oh your on their network, they use something sip like voip its rubbish that’s what he said.

I said oh well that’s why its cheap, then oh no the problems, bill issues, somehow their “billing system” chucks in extra charges, they credited them, but i ask is it common, they said yes.

Then 2 weeks later, no internet, dsl kept flashing, and when that’s flashing its an issue. I plugged in my old Telecom modem and it worked? huh i was like what happen here, so i tried the slingshot modem and wouldn’t work, i rang and they organised a replacement, and wow 2 days later there it was with a courier bag for the faulty. I was very happy with that.From what i can remember i think i dealt with the same guy that logged my fault, he had a unique name which i can’t remember. He was very calm, I’m not sexist but the female tech agents at slingshot are very bossy and rude.

However unsure why that modem all of a sudden failed, anyway new modem, new start, then the internet started getting slower, i know how to do speed tests, initially it was a 15mb line connection suddenly its 8mb then 5mb, got to 3mb, and the same excuse do this do that. Even changing modems didn’t help. They kept saying the line rate was good, and logging a fault would cost, so i took their word.

After a few days, it was back to normal this time clocking at 17mb line rate, i was amazed telecom vodafone telstraclear never gave more than 14, here was a 17mb line rate.

2 Months later, got texts tried from friend’s who tried to call land line,and stated has engaged tone, picked up the phone and it was engaged, and internet was down, even trying the 2nd modem didn’t help, no dsl at all, Called slingshot (seriously i called Slingshot far more times in 2 months then Telecom in 2 years) and told, sorry but you missed a overdue amount and finance has disconnected you, I was shocked, surely i never missed a payment, my credit was loaded on their system.

I spoke with the finance person, who probably was the worst person in customer service history, Dawn she refused to give her last name, she was so… well, i kept asking my self how did she get hired. She threaten me several times, talking about debt collections, said texts were sent emails, i said look i haven’t received anything and the credit card should be loaded,

Anyway remember the credit they gave me, turns out that takes place next billing cycle, the customer service rep nicky told me don’t worry this is how much you need to pay. angry dawn told me my email, which was my xtra email and a cellphone number i don’t use. i said what’s the owing they said $21, Seriously Slingshot you disconnect a customer for not paying $21. Plus its not a valid charge, you overcharged me, she said my credit card was loaded it didn’t take effect, i dunno they kept making excuses, On top i was told to pay $199 early termination fee then $50 reconnection. I was amazed again.

I paid the $21 then she said i will transfer you to customer service, then again i waited. i know people make up numbers like i have to wait 30 minutes or 1 hour, but in this case i timed Slingshot, I was with them for at 32 minutes..

I said to the operator, i don’t wanna be with you guys.she mumbled not another one or something on those lines, meaning i wasn’t the first for that day, i spoke with a nice guy called Chris in resolutions, he wiped the Early termination, offer some winback, but i said no mate, I’m done with slingshot.

Had a Christmas Bbq with the mates, at least 50-70 of us, and ISP’s were the topic, everyone agree Slingshot is rubbish, now with Snap based on the reviews and some of the mates saying its good,, and wow they are great.

Its hard to rate, Tech support one guy was fantastic,they rest were very poor, finance extremely poor, resolutions were good,connection speed some times very quick, sometimes very slow. Value, well i dunno.

$72 a month is Hillcrest, Hamilton. Max speed experienced was 11.3 Mb/s download and 1 Mb/s upload
20 GB per month and unused data rolls over to the next month. 200 GB to use for our first 12 Months.

I highly recommend Slingshot for your ISP. Great speed, great service and great plans. I used my own modem so I saved $15 postage!

Customer service is non existent. Cannot get sense from anyone – and difficult to get someone you could understand!! I changed from a windows laptop to a macbook and not ONE person in the 6 phone calls I made could tell me how to set up the smpt mail so that their server would “talk” to my mac! So frustrating to have internet and not be able to connect. They told me it was a firewall on the macbook .. took it to the mac pros and no such thing was happening. They just didn’t know what to do. Then when they cancelled my contract after a heated debate, they charged me for an additional MONTH connection even though I cancelled early enough. THEY chose when to close the connection and funny enough it was after the next month rolled around.